Delivery Information

We want you to know that our business is operating as usual. You can read our full Covid-19 update here


UK DELIVERY

We offer free delivery on all UK orders. Your parcel will arrive within 5 working days.

The estimated delivery date is displayed at checkout before you submit and pay for your order.

The delivery service used is Royal Mail Tracked.

Tracking information is sent via email with both electronic and SMS updates before and on the day of delivery.

A signature is not required. Parcels may be left in a safe place or with a neighbour.


Place an order before 3pm for same day dispatch.

Delivery is Monday - Saturday (excluding Public Holidays).

The estimated delivery date is displayed at checkout before you submit and pay for your order.

The delivery service used is Royal Mail 48 Tracked.

A signature is not required and parcels may be left in a safe place or with a neighbour.

Tracking information is sent via email with both electronic and SMS updates before and on the day of delivery.

Orders placed after 3pm will be dispatched the following working day (Monday - Friday).


Need a wig next day delivery? Not a problem.

Our next day delivery service is available on all wigs.

Orders placed before 3pm are sent the same day via Royal Mail 24 Tracked.

Orders placed after 3pm will be sent the next working day (Monday - Friday).

Next day delivery is available Monday - Saturday (excluding Public Holidays).

A signature is not required and parcels may be left in a safe place or with a neighbour.

Tracking information is sent via email with both electronic and SMS updates before and on the day of delivery.

For Saturday delivery, the next day delivery service carries an extra charge.

This will be displayed at checkout and is based on the weight of your order.

The next day delivery Saturday service is sent via Royal Mail Special Delivery Saturday Guaranteed.

A signature is required for Saturday Special Delivery.


INTERNATIONAL DELIVERY

From our warehouse in Essex we are able to deliver to nearly any address is the world.

There are two delivery options available to all International customers:
Royal Mail Tracked and Express. Both options include full tracking.

The Royal Mail delivery option is a cheaper service that passes your parcel to your own country's domestic postal service. The price and estimated date of delivery will be displayed at checkout once you have finished shopping and before you submit and pay for your order. Tracking information is sent via email.

The Express service uses a courier - Fedex or DHL, and will deliver within 1-4 days to all parts of the world. The express shipping charge is based purely on the weight of your package - we charge you the fee charged by the courier - we do not profit from delivery fees.


Please appreciate that prices to all parts of the world are not the same and although we try to keep prices as low as possible, remote destinations or heavy consignments will increase the cost. If your delivery is heavier than the weighed limit online, we will contact you to confirm the delivery charge.


DUTIES, CUSTOMS AND ADDITIONAL FEES

Please be aware that all orders shipping outside of the UK may be subject to additional duties, import taxes, or customs fees upon delivery. These fees are calculated by your local government customs officials and we cannot estimate them prior to shipment. While we take steps to minimise or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials.

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