Returns Information

If for any reason you are not completely satisfied with your purchase and wish to return it, please read the following information carefully.

Any item will be refunded if returned within 14 days of purchase, providing it is unused, unworn, and is returned in the same condition as received.

Orders are sent out flat in the netting. Colour / quality / length review is possible by removing the item from the packaging. We cannot accept returns on any wig that has been tried on, worn, brushed, cut, hair sprayed, smell of smoke or perfume. The netting and tissue are essential for keeping the piece from becoming tangled and potentially damaged. It is important that you package the piece up with the paper in the crown and the hair piece neatly placed inside the netting, and the netting placed neatly in the bag. Please do not remove the label.

If we receive an item that is not in its original condition, or with missing labels, we reserve the right to reject the return.

Any item that is faulty will be exchanged or refunded if returned within 7 days of receipt. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. Otherwise you will need to pay for the return postage.

It is important to enclose your order number and full name with your returned item.

Returns address;

Star Style Wigs

2 Jordan Court

Knightsfield

Colchester CO2 7SY

Refunds are issued via the payment method used at the time of purchase. Refunds are made within 7 days of receipt and can take a further 5 days to show up on any bank statement. This length of time is entirely dependant on your card issuer.

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